At Craventure, customer satisfaction is important to us. As many of our products are food items and consumable goods, certain restrictions apply to returns, replacements, and refunds. This policy outlines the circumstances under which refund requests may be considered.
Returns & Refund Eligibility
Due to the perishable nature of food products, we generally do not accept returns once an order has been delivered.
However, customers may be eligible for a replacement or refund if:

• The wrong product was delivered.

• The product was damaged during transit.

• The product packaging was tampered with before delivery.

• The product received is expired or unfit for consumption.

• An item is missing from the order.

Reporting an Issue
To request a refund or replacement, customers must contact us within 48 hours of delivery and provide:

• Order number

• Description of the issue

• Clear photographs of the product and packaging

• Any other information reasonably requested for verification

Claims submitted after the reporting period may not be eligible for review.
Non-Refundable Situations
Refunds or replacements will generally not be provided for:

• Change of mind after purchase

• Personal taste preferences

• Minor packaging variations

• Incorrect shipping information provided by the customer

• Delays caused by courier partners or circumstances beyond our control

• Products that have been opened, consumed, or improperly stored after delivery

Refund Approval
Once a claim has been reviewed and approved, Craventure may, at its discretion:

• Issue a full refund

• Issue a partial refund

• Provide a replacement product

• Offer store credit or an alternative resolution

Refund Processing Time
Approved refunds are typically processed within 7–10 business days. The time required for the refunded amount to appear in the customer's account may vary depending on the payment provider or banking institution.
Order Cancellation
Orders may be cancelled before they are processed or dispatched. Once an order has been shipped, cancellation requests may no longer be possible.
For assistance regarding order cancellations, customers should contact our support team as soon as possible.
Contact Us
For refund, replacement, or cancellation requests, please contact:
Email: support@craventure.com
Email: info@craventure.com
Website: Craventure.com